Refunds & Wallet Policy

1. Overview

This Refunds & Wallet Policy outlines how deposits, campaign spend, unused balances, and refund requests are handled within the EarnFit Brand Wallet. By depositing funds and running campaigns on EarnFit, brands agree to the terms outlined below.

2. Brand Wallet Deposits

• All deposits made by a brand are credited to the Brand Wallet and can be used exclusively for funding campaigns and ambassador rewards on the platform.
• Deposits are prepaid, meaning campaigns will only go live once sufficient funds are available in the wallet.
• Deposits may be made via approved payment methods listed on the platform.

3. Refund Eligibility

Refunds are considered only under the following conditions:

3.1 Unused Wallet Balance

A brand may request a refund of any unused wallet balance, provided:

• No active campaigns rely on the funds being requested for refund.
• The platform has verified that the balance has not been allocated, reserved, or partially spent.

3.2 Platform Error

Refunds will be issued in cases where:

• A payment was duplicated in error.
• A system or processing error resulted in an incorrect charge.

3.3 Fraudulent Activity

If EarnFit detects a potentially fraudulent deposit or transaction, the platform reserves the right to:

• Freeze the wallet,
• Halt campaign activity, and
• Refund the affected amount once investigations are complete.

4. Non-Refundable Situations

The following wallet movements cannot be refunded:

• Funds allocated to or spent on active or completed campaigns.
• Ambassador earnings already generated (based on verified engagement metrics or predefined campaign deliverables).
• Promotional credits or bonus funds issued by EarnFit as part of a promotion, incentive, or goodwill gesture.
• Partially-used campaign budgets where deliverables have already been completed or rewards have been paid out.

5. Refund Process

When eligible, refunds are processed as follows:

• Submit a Refund Request via support or the brand dashboard.
• EarnFit will verify wallet activity and confirm eligibility within 7 business days.
• Approved refunds will be returned via the same payment method used for the deposit unless otherwise agreed.
• Processing timelines depend on the payment provider but typically range from 3–10 business days.

6. Chargebacks

If a brand initiates an external chargeback:

• EarnFit reserves the right to suspend the associated brand account and any active campaigns until the dispute is resolved.
• Any ambassador earnings due during the dispute period will be held until the matter is settled.

7. Wallet Closing & Account Termination

If a brand chooses to close their EarnFit account:

• Any remaining unused wallet balance (excluding promotional credits) will be refunded following the verification process.
• All active campaigns will be paused or terminated based on the brand's instruction.
• Any outstanding ambassador earnings must be settled before final refund issuance.

8. Amendments to This Policy

EarnFit may update this Refunds & Wallet Policy from time to time to reflect operational, legal, or system changes. Continued use of the platform confirms acceptance of the updated terms.